Support & TicketsUpdated Aug 4, 2026

How to Open a Support Ticket (From Scratch)

Whether you're locked out of your VPS, have a billing question, or just need help getting set up, our support ticket system gets you a reply in under 60 seconds during business hours. Here's the full process, starting from zero.

Prerequisites

  • An Alpha Core VPS account (see Step 1 if you don't have one yet)
  • Nothing else — no ticket number, no email required, everything happens inside your dashboard

Step 1: Create an Account (Skip if You Already Have One)

1. Go to Register

2. Enter your name, email, and a password

3. Verify your email if prompted

4. You'll be signed in and redirected to your dashboard

Already have an account? Go to Login instead.

Step 2: Log In to Your Dashboard

1. Go to Login and enter your credentials

2. You'll land on your Dashboard at /dashboard

Step 3: Open the Tickets Section

1. In the dashboard sidebar, click Support Tickets

2. This takes you to /dashboard/tickets, where you can see all your past and open tickets

Step 4: Start a New Ticket

1. Click the New Ticket (or Open Support Ticket) button

2. This opens the ticket form at /dashboard/tickets/new

Step 5: Fill Out the Ticket Form

1. Subject — a short, clear summary (at least 5 characters), e.g. "Can't RDP into my VPS"

2. Department — choose the one that fits best:

- Technical Support

- Billing

- Sales

- General Inquiry

3. Priority — Low, Medium, High, or Urgent (Medium is selected by default)

4. Message — describe your issue in detail (at least 20 characters). Include error messages, what you already tried, and steps to reproduce the problem

Step 6: Attach Files (Optional)

1. Click Click to attach files

2. You can attach up to 3 files (JPG, PNG, GIF, WEBP, PDF, or TXT), 5MB each

3. Screenshots of error messages are especially helpful

Step 7: Submit

1. Click Submit Ticket

2. You'll be taken straight to your new ticket's page, where you can see its status and reply to follow up

What Happens Next

  • Our team typically responds within 59 seconds
  • You'll get a notification (and email, if enabled) when someone replies
  • You can keep replying on the same ticket page until it's resolved — no need to open a new one for the same issue

Troubleshooting

  • Can't find "New Ticket"? Make sure you're logged in — the button only appears inside the dashboard, not on the public site
  • Form won't submit? Check that your subject is at least 5 characters and your message is at least 20 characters
  • Attachment rejected? It's either over 5MB or not one of the supported file types (JPG, PNG, GIF, WEBP, PDF, TXT)

Prefer to browse answers yourself first? Check the rest of the Knowledge Base — you might not need a ticket at all.