Privacy Policy

1. Information We Collect

We collect information you provide when registering: name, email, country, and phone number. We also collect payment information (processed by Stripe, PayPal, or NOWPayments — we do not store card numbers), usage data, and support communications.

2. How We Use Your Information

• Provisioning and managing your VPS services
• Sending service notifications and invoices
• Providing customer support
• Improving our services and detecting fraud
• Complying with legal obligations

3. Data Sharing

We do not sell your personal data. We share data only with:

• Payment processors (Stripe, PayPal, NOWPayments) to process payments
• Infrastructure providers (Hetzner) to provision servers
• Email service providers (SendGrid) to send transactional emails
• Law enforcement when legally required

4. Data Security

We use industry-standard encryption (TLS/SSL), hashed passwords (bcrypt), and httpOnly cookies for authentication. Access to customer data is strictly limited to authorized staff.

5. Data Retention

We retain your account data for the duration of your account plus 90 days after deletion. Invoice records are kept for 7 years for accounting purposes. Support tickets are retained for 2 years.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your data. Submit requests through our support portal.

7. Cookies

We use a single authentication cookie (httpOnly, secure) to maintain your login session. We do not use third-party tracking cookies.

8. Contact

For privacy inquiries, contact us at support or email privacy@vpnwebsite.com.